Pick-up exceptions occur when the carrier can't find the delivery address, or address for a scheduled pick-up.
Being thorough is the best way to avoid delivery disruptions during these periods. During peak seasons, make sure that all shipment information is correct, including the package weight, dimensions, and pick-up times. Holidaysĭelivery exceptions commonly arise due to the increased volume of shipping around holidays. Carriers often return packages with the wrong address to the dispatch station or sender, which can lengthen delivery times.
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Even one wrong number in a zip code or apartment number can cause problems. To avoid this, be sure to double check the recipient’s address before sending. Incorrect shipping addresses or damaged labels result in delivery glitches. There are several different types of shipment exceptions, and couriers handle these exceptions differently.
Not all delivery exceptions are created equal. Some products do arrive on time, even after encountering a shipment exception. Regardless of these delays being unintentional, shipment exceptions can result in frustrated customers. Most people wonder: “what is a delivery exception?” A delivery exception, or a shipment exception, is when a delivery date is changed due to an unforeseen circumstance.īasically, a delivery exception is a notification that alerts the recipient to the fact that their package has encountered an issue during transit.Įven with sophisticated processes and shipping technology, courier services run into issues when your packages are in transit.
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Read this article to learn how to handle delivery exceptions, why these exceptions happen, and how to smooth over the delivery process for customers. Using Easyship will help you with shipment exceptions by automating these notifications, so you never miss a beat with concerned customers. This is why it's important to learn about delivery exceptions and how to handle them. In turn, customers turn to you for support. Receiving a delay notice from carriers can frustrate your shoppers. But no matter how much thought and care you put into your delivery process, unexpected delays can result in a delivery exception.Ī delivery exception is when a shipment encounters an unexpected event which can change its delivery date. And so you do your best as an online merchant to meet shoppers’ expectations. Timely delivery is one of the most important things to potential eCommerce customers. The duration of a shipment exception depends on what caused the delay, but most are resolved in under 7 days.Custom delays, extreme weather conditions, federal holidays, and damaged labels are all reasons why your order is delayed.A delivery exception is when a shipment encounters an unexpected event which can change its delivery date.
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